WELCOME TO CBG

Complete Business Group Pty Ltd

At Complete Business Group we pride ourselves in delivering industry leading services to help your business thrive. Our expertise spans IT Infrastructure, Security Systems, and Phone Systems, all while enhancing your marketing strategies.

We specialize in Call Analytics, PBX Systems, Call Center Solutions, and Managed Services, designed to drive efficiency and growth.

Connect with our experts today and discover how we can support your business's success!

MAKING BUSINESS SIMPLE!

CALL TRACKING

CLOUD PBX

Managed Service Provider, ISP, Internet, Mobile, Test and Tag, Network Soutions, Patching

MANAGED SERVICES

SECURITY

CALL TRACKING

CALL TRACKING and PHONE ANALYTICS

Supercharge your sales with Complete Business Group’s Call Tracking Solution, crafted to give businesses and marketers an edge in optimizing their call-driven marketing efforts and pinpoint which channels drive the most valuable calls.

Our advanced integration with Google AdWords not only tracks the campaign and keyword but also, uniquely identifies the exact search term that drove the call. We provide detailed insights into the caller’s location, the landing page, the page they called from, and the referrer, such as social media channels.

Transform your marketing into a sales powerhouse with actionable insights and boost your revenue.

VIRTUAL NUMBER OPTIONS

PREMIUM

LOCAL / 13 / 1300 / 1800

VIRTUAL MOBILE

INTERNATIONAL

CALL TRACKING FEATURES

CALL RECORDING

Record your calls and listen anytime via the Analytics Dashboard. Upload to your CRM or save locally on your device.

CALL NOTIFICATIONS

Recieve real-time notifications on live calls or receive missed call alerts, including voice mail messages.

ANALYTICS DASHBOARDS

View your call analytics data, detailed call reports and marketing insights, make changes or add remove fetaures.

IVR SYSTEM

Direct your callers to the right department or agent, prompting them to select a routing option at the menu.

KEYWORD SPOTTING

View Keyword and Campaign data, pulled directly from your AdWords Account.

CALL TRANSCRIPTION

Transcribe your call into text, including sentiment analysis with the ability to integrate with your CRM.

CLOUD PBX

COMPLETE BUSINESS GROUP'S CLOUD PBX

CompletePBX

Transform your communication with Complete Business Group’s Cloud-Based Virtual PBX System, where cutting-edge Cloud Computing meets VoIP/SIP Services.

Our versatile PBX solution supports a range of connection types, from traditional handsets to CTI and app-based solutions. With a flexible API, it seamlessly integrates with CRM systems and third-party apps, making it ideal for both call centers and small businesses.

Enjoy real-time insights into your phone data, team performance, and agent activity. Plus, our Cloud PBX system significantly reduces operating costs compared to outdated local PBX systems, which often need replacing every 3-5 years.

Stay ahead of the curve with the latest technology and features.

Contact us today to elevate your communication infrastructure and cut costs with Complete Business Group’s Cloud PBX System!

CRM INTEGRATION

CompletePBX integrates with CRM systems with the ability to dial directly from the database via our CTI and automatically log the call against the recognised Contact, Account or Lead.

CUSTOM REPORTING

CompletePBX offers custom reporting modules and scheduled reports.
Deep dive into Team or Agent performance in real time.

MOBILE APP

CBG's Mobile or Desktop App allows you to make or receive calls anywhere anytime. Linked directly to the PBX, it allows for custom routing rules, availability times and number masking options.

REAL TIME DASHBOARDS

View live queue data, caller wait times and agent availability in real time. Understand Talk Time and Missed Call Data by Team or Agent.

QUEUE / HUNT GROUP

Custom Queue and Hunt Group builder, advanced routing rules with extensive features and modular add-ons to suite your business.

CUSTOM MESSAGING

Custom messaging and hold music options, allowing for automated queue call back or virtual voice mail.

MANAGED SERVICES

COMPLETE BUSINESS GROUP MANAGED SERVICES

Complete Business Group is redefining IT excellence.

Our team of forward-thinking IT consultants are passionate about revolutionizing technology for businesses of all sizes. We bring unparalleled expertise across diverse ecosystems, from Government and Enterprise to Small Businesses, ensuring a secure and robust IT foundation.

With over 15 years of experience, we are committed to delivering top-quality solutions and continuous support that drive success.

Ready to elevate your IT strategy?

Contact us today to discover how Complete Business Group can transform your technology landscape and support your growth!