CBG CLOUD PBX

COMPLETE BUSINESS GROUP - CLOUD PBX SYSTEM

CompletePBX

Embrace the latest advancements in communication technology and enjoy a suite of modern features that keep you ahead of the competition. Whether you’re looking to streamline your communication infrastructure or cut costs, our Cloud PBX System offers a scalable, future proof solution tailored to your needs.

Whether running a bustling Small Business, Large Call Center or a Government or Enterprise Operation, say goodbye to the high costs and frequent replacements of outdated physical PBX systems, which often require replacement every 3-5 years.

Wherever you have an internet connection, your Cloud PBX system gives you easy and intuitive access to your company’s phone operations. In a world where remote employee numbers are on the rise, Cloud PBX solutions also work for flexible employees who are working off-site or across varying time zones.

Our PBX system is engineered to support a wide range of connection types, from traditional handsets to modern CTI (Computer Telephony Inteface) and app based solutions for both desktop and mobile.

With a robust API, it seamlessly integrates with your existing CRM systems and third-party applications, offering a tailored communication experience that meets your unique needs.

CLOUD PBX CUSTOMISATION

CBG-PBX-Call-Centre-Solutions-Headset-CTI

CLOUD PBX FOR CALL CENTERS

CBG Cloud PBX for Call Centers is designed to provide visibility on queue, team or agent statistics. View missed calls, talk time and identify call volume on inbound vs outbound calls in real time.

Live dashboard provides visibility on total calls in queue, wait times, available agents and their status.

MANAGED CLOUD PBX

CBG Managed PBX system takes the hassle out of managing your own cloud system. CBG build out the custom queue or ring groups, agent list and call flow rules, whilst maintaining the system and security protocols.

With a range of add-on modules and customization, if you can think it, we can build it.

CBG-PBX-Self-Managed-System-Drop-and-Drag-Builder-CompelteTelo

SELF MANAGED - CompleteTelco

A simple self-service PBX system that allows you to build out your own routing and call flow rules with a simple 'Drop and Drag' builder.

Self service your Welcome Messaging, IVR, Time of Day Routing, Voicemail and Answering points with the ability to listen to your call recordings in a easy dashboard.

ENTERPRISE AND GOVERNMENT

Designed for large scale business operations with dedicated secure servers and added layers of security.

HARDWARE SOLUTIONS

Handsets

Headsets

Video Conferencing Systems

Brands we Supply

Yealink

Poly

Grandstream

Cisco

Avaya

CLOUD PBX FOR CALL CENTERS

Live Call Visability

Agent Status & Availability

Calls Waiting In Queue

Monitor Agent Status in real time, providing management and team members with a clear view of each agent’s current activity. Whether an agent is engaged in an active call, taking a break, logged out of the queue, or in a waiting state, you’ll have immediate access to this information. This transparency helps streamline workflow and ensures that resources are effectively managed throughout the day.

Gain real-time visibility into the number of active calls waiting in the queue along with their wait times. Reporting metrics offer insights into the team the callers are waiting to speak with, and our Call Tracking integration provides information on the Adsource that prompted the call.

Experience real-time visibility into the number of active calls, complete with insights on the team and agent handling each interaction. Discover whether calls are inbound or outbound, and get detailed information on talk time and overall duration

Call Recording

SMS Functionality

Detailed Reporting

Record both inbound and outbound calls with convenient access through our online portal. Enhance your call management by adding labels and notes after each conversation. Plus, with seamless CRM integration, instantly push post-call data to align with the appropriate lead, account, or contact, ensuring your records are always up-to-date and your sales process is streamlined.

Send and receive SMS through our online portal, with the added convenience of responding directly from your mobile's SMS app. Each SMS is recorded against the respective mobile number, providing clear visibility of messages by agent or team.

Our online dashboard provides real-time, detailed reporting metrics. You can access comprehensive call logs that include call recordings, transcriptions, mood sentiment analysis, IVR data, and answered call rates. Additionally, you can conduct an in-depth analysis of performance at the Queue, Team, or Agent level.

MANAGED CLOUD PBX

Custom Built

Custom built for your business, hosted on your own dedicated server.

Modular

Advance Functionality

Advanced routing functionality, custom queuing, hold messaging, call back request and virtual voicemail.

Only pay for the modules and functionality you need.

Mobile and Desktop App Solutions

Mobile and Desktop App solutions, with call masking options to show a preferred outbound caller ID.

CRM Integration

Call Pop Screen

Integrate with your CRM and push calls directly to an existing lead, contact or account. Calls recorded as closed or open task, depending if the call was successful.

With or CRM integration, load the lead, contact or account automatically on inbound calls or be prompted to create a new contact if the number is not recognised.

SELF MANAGED PBX

Self-Service Portal

Self Service Portal that allows you to manage your own numbers, enable features and make real time updates

Drop and Drag Builder

IVR Management

Build and manage your IVR via the Drop and Drag Builder. Update menu options, messaging and answering points

Simply build out your desired routing rules and call flouw with a simple 'Drop and Drag' builder

Call Recording

Record Calls and easily access the recording files via the self service portal of download locally on your computer

Custom Messaging

Detailed Reporting

Custom Messaging Builder with our 'Text to Voice Engine', with a range of custom artists natively in the system.

Detailed Reporting on calls, including location data, including MOLI (mobile location data), Call Timelines and more.

Contact Us

1300 731 385